To find out which app is used by the prison you wish to call, please visit the relevant GOV.UK page for individual prisons. The app you need to use will depend on the prison. You need to use one of 2 apps to have a video call with someone in prison. Names, dates of birth and addresses for everyone who would like to be on the video call.The prisoner’s name, number and date of birth.Proof of address (if your ID does not include this).Passport, driving license or another government-issued photo ID.An account with a secure video calling application.Mobile phone or tablet – this service is not available using a computer.The call can be paused or ended if prison rules are not followed. Remember that all calls are recorded, and prison staff may view or listen to calls as they are happening. You’ll need to follow the usual prison rules around what to wear and how to behave. This will be reviewed as we continue to lift COVID-19 restrictions in prisons and more visits can take place. People under 18 can be on the video call, as long as they are on the prisoner’s visitor list.Ĭalls are free of charge at the moment.
All callers must be on the prisoner’s visitor list and the ‘main caller’ must be over 18. Video calls last 30 minutes and can have up to 4 people on the call talking to a prisoner. You can book and take part in a secure video call with a family member or friend in prisons in England and Wales.
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